Refund Policy

MADO is the brand of Madhoun Digital Infrastructure LLC, a legally registered U.S. company since 2026, represented and managed by Mohamed Almadhoon.

This Policy applies to paid MADO digital subscriptions and services unless a separate written order or agreement specifies different terms. Prices, billing intervals, and renewal conditions are presented before purchase. Nothing in this Policy limits rights that cannot lawfully be waived.

A subscription is activated when MADO has made the purchased plan's core functionality genuinely accessible for use in an environment compatible with the requirements disclosed before checkout. Payment confirmation alone does not establish completed activation.

Once the service has been properly made available, choosing not to sign in, delaying optional setup, not connecting an otherwise compatible account, or taking a break from trading does not reverse activation. If MADO cannot provide the agreed core functionality due to an issue on our side, the service-issue provisions below apply.

Subscription fees cover the billing period selected at checkout, whether monthly, annually, or another agreed term. A subscription renews automatically only on the clearly disclosed terms to which you have given the required consent.

Any trial, promotional pricing, or credit is governed by the terms expressly shown at purchase. We provide renewal and price-change notices wherever applicable law requires them.

You can stop future subscription renewals at any time using the cancellation option in your account, the payment provider's customer portal where available, or by contacting mado@madoinfra.com. We confirm cancellation requests and stop subsequent renewals in accordance with your request and applicable law.

Cancellation does not, by itself, end or refund a billing period already purchased. Access ordinarily continues until the end of that paid period, except where security, fraud, a material breach of the Terms of Use, or legal requirements justify a different outcome. If MADO ends access without customer fault, applicable legal and contractual remedies remain available.

To keep subscription terms predictable and transparent, fees for a paid period are final once the service's core functionality has been made available as agreed, to the fullest extent permitted by law. As a standard business policy, we do not offer full or prorated refunds for early cancellation, a change of mind, non-use, or unused days within a paid term.

MADO Risk is risk-governance software, not a guarantee of trading performance. Market losses, unmet profit expectations, or unsuccessful funded-account challenges do not, by themselves, entitle a customer to a refund for software provided within its stated scope. This does not limit remedies for any failure by MADO to meet its obligations.

If you believe a charge was duplicated, unauthorized, or incorrectly billed, or if a MADO-side issue materially prevents access to agreed core functionality or causes a substantial continuing outage, please let us know. We review the facts and supporting information carefully.

Depending on the circumstances and applicable rights, an appropriate remedy may include correcting a charge, restoring access, fixing the issue, extending service with your agreement, or providing the partial or full refund required by law, binding payment-network rules, or an express agreement. You will not be required to accept an extension instead of a refund to which you are legally entitled.

We may occasionally make an exceptional goodwill adjustment at our discretion. Such a gesture is not an ongoing refund entitlement and does not change our standard post-activation policy.

Email mado@madoinfra.com with the email address used for purchase, your order or invoice reference, and a description of the issue. Please do not send us your full card number or security code.

Contacting us as soon as an issue arises helps us investigate efficiently; it does not shorten any legally mandated claim period. Approved refunds are ordinarily returned to the original payment method, subject to the payment provider's processing procedures and timelines.

Desk plans, enterprise engagements, and separately scoped setup work may have specific payment, delivery, cancellation, or refund terms in a written order or agreement. Those terms govern the relevant purchase to the extent permitted by law and do not override non-waivable rights.

We respect mandatory consumer protections and binding rules of payment providers and card networks. Nothing here restricts your lawful right to dispute a transaction or seek a refund when legally entitled.

This version applies to purchases made on or after October 20, 2026. Purchases made earlier remain governed by the terms presented and accepted at that time, together with applicable law. Any future change affecting an existing renewing subscription will be subject to legally required notice or consent.